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Update 16/09/19 20:20

Estimados propietarios : 

Una nueva actualización de la situación de La Torre Golf Resort:

1- Ya han llegado nuevas bombas extractoras de agua al Resort, y se espera esta noche la llegada de otras dos más de tipo industrial como gran capacidad de extracción de agua. Estamos trabajando en restablecer los servicios urgentemente.      

2- Los Edificios de Los Sauces y Los Tilos ya tienen luz ( excepto Abadejo 14, 16, 18 and 20) y agua, y seguimos trabajando para restituir los servicios en los demás edificios que faltan.

3- Se han habilitado a disposición de los propietarios puestos de carga de móviles, pc's, etc., en el exterior de la torre de las pulseras (24), en el exterior de las garitas de vigilancia (20 puntos en cada una), y en el exterior de la cabina de donde se hacen las reuniones (16), a disposición de los propietarios.   

4 -Les recordamos que hay un camión-depósito con agua potable en la entrada principal del Resort y cajas de agua en ambas entradas. Durante esta mañana de nuevo se acabó el suministro de agua en la entrada de atrás, pero en estos momentos ya se ha restablecido.

 RECORDATORIOS: 

5. Si tiene vecinos que hayan tenido que ser desalojados, ya sean propietarios, inquilinos o invitados, o que estén sin luz y sin agua, puede recomendarles que busquen un hotel donde alojarse. El seguro del Resort cubrirá taxi, y la habitación con desayuno. 

Los gastos deberán ser justificados con factura oficial o contrato entre particulares, y se podrán gestionar a través de la cuenta de correo creada para el efecto: This email address is being protected from spambots. You need JavaScript enabled to view it. 

6. Por favor tomen precauciones y en caso de emergencia contacten con seguridad  968032999

Le recordamos que todas las actualizaciones aparecen también en latorreinfo.com 

Atentamente, 

Un cordial saludo,

------ 

Dear owners : 

A new update regarding the situation on La Torre Golf Resort:

1- New water extractor pumps have now arrived on the Resort, and we are waiting for the arrival tonight of a further two of industrial type, with significant water-extracting capacity.

2- The Subcomunities of Los Sauces and Los Tilos now have electricity ( except Abadejo 14, 16, 18 y 20 ) and water, and we are continuing to work to restore services in other subcommunities that are still lacking them.

3- Charging points for mobiles, pc's, etc., have been provided for owners outside the wristband tower (24), outside the security checkpoint (20 points in each), and outside the meeting hut (16); all of these are available to owners.  

4.Please be advised that there is again a water bowser available at the main entrance to the Resort. In addition supplies of emergency drinking water are available at the front  security post.  

REMINDER: 

5.If you have neighbours who have had to leave their homes, Whether they are owners renters or guests, or are without power or water, you can recommend that they look to be accommodated in a local hotel. The resorts insurance will cover transfer costs and room with breakfast.

As you will appreciate all expenses must be justified by official invoice or private rent contract. This will be managed through the e-mail account created for this purpose: This email address is being protected from spambots. You need JavaScript enabled to view it.

6. Please remain safe. In an emergency please contact Security on 968032999

We also remind you that all updates appear too on latorreinfo.com 

Kind regards,

ADMIBURGOS  


 

Update 16/09/19 14:30

Admiburgos have arranged the following mobile telephone re- charging points (40 connections) that will remain in place until further notice. They are located as follows:

1. Resort front entrance, the small towers adjacent to the Security Office

2. The community cabin behind the A2Z tower Calle Emperador/Denton

3. The security post, rear entrance 

Ian Bell
Security


Update 16/09/19 13:15

1.As advised by Admiburgos yesterday, the clean up is continuing with 20 extra pumps and 3 bowsers being deployed as soon as they can be delivered during the day

Priority is being given to deploying to pumping out the apartment garages and the resumption of electricity to these properties. Admiburgos will advise at the earliest opportunity when services are resumed to the individual apartment blocks. The contractors and our maintenance staff are making good progress.

2.The road clean up continues, with STV staff, priority is being given to the main roads through the resort. There is a considerable amount of mud in certain areas, please avoid these areas.

3. The water bowser will remain at the main gate until further notice, a limited supply of emergency bottled water are available at the front and rear security posts

4.Admiburgos are installing a number of charging points for mobile phones I-pads, details of locations will be published in the next hour.

5.Our grateful thanks to those volunteers assisting neighbours with the clean up.

6.The Hotel and Town Centre garages continue to be pumped out

7. As always in an emergency contact Security 968032999 

Ian Bell
Security


Update 15/09/19 20:00

The latest update from Admiburgos which has been emailed to presidents and vice presidents

Estimado Presidente/Vice-presidente,

Le actualizamos las últimas noticias de La Torre.

1. Hemos recibido información de que la compañía del agua ha reparado ya su estación de bombeo, y están trabajando en la limpieza de los depósitos. Algunas zonas del Resort deberán estar ya recibiendo agua en breve. Algunos bloques de apartamentos seguirán sin agua en Edificios CIPRESAL, NOGUERAL, CEREZAL, MEMBRILLAR, ALAMEDA, ROSALEDA, ENEBRAL, ALMENDRAL, LOS TILOS, LAS ACACIAS, LOS SAUCES Y TOWNCENTER, porque el suministro de agua en estos edificios requiere electricidad. Estamos trabajando en restablecer los servicios urgentemente.    

2. Les recordamos que hay un camión-depósito con agua potable en la entrada principal del Resort y cajas de agua en ambas entradas. Durante esta mañana se acabó el suministro de agua en la entrada de atrás, pero en estos momentos ya se ha restablecido.

3. Se han adquirido varias mangueras/alargaderas de cable eléctrico para ayudar a dar electricidad en algunas zonas. Si alguien cree con ellas puede ayudar a algún vecino puede pedirlas en seguridad.

4. El equipo de mantenimiento y varios contratistas externos está trabajando para devolver la normalidad al Resort, con bombas extractoras. LLegarán más refuerzos de otra ciudades mañana y pasado.

5. Si tiene vecinos que hayan tenido que ser desalojados, ya sean propietarios, inquilinos o invitados, o que estén sin luz y sin agua, puede recomendarles que busquen un hotel donde alojarse. El seguro del Resort cubrirá taxi, y la habitación con desayuno. 

Los gastos deberán ser justificados con factura oficial o contrato entre particulares, y se podrán gestionar a través de la cuenta de correo creada para el efecto: This email address is being protected from spambots. You need JavaScript enabled to view it. 

6. Por favor tomen precauciones y en caso de emergencia contacten con seguridad  968032999

Le recordamos que todas las actualizaciones aparecen también en latorreinfo.com 

Atentamente,

-----------------------------------------

Dear President/Vice-President,

We wish to update you with the latest news from La Torre

I. We are advised that the water company have now repaired the pumping station, and are still working on cleaning the main tanks. Some areas of the Resort should be receiving supplies later this afternoon. Some of the apartment blocks (CIPRESAL, NOGUERAL, CEREZAL, MEMBRILLAR, ALAMEDA, ROSALEDA, ENEBRAL, ALMENDRAL, LOS TILOS, LAS ACACIAS, LOS SAUCES Y TOWNCENTER) currently have no electrical supply and the systems in these blocks to supply water require electricity. We are working as a matter of urgency to restore these services.  

2.Please be advised that there is a water bowser available at the main entrance to the Resort. In addition supplies of emergency drinking water are available at the front and rear security posts.

3. Many extension electricity cords have been brought to the Resort to help the neighbours with electricity supply and are at their disposal in case they are needed. 

4. Our Maintenance team and external contractors are working hard to return the Resort to normality, with pumps, bowsers etc. More equipment and staff will be arriving form other cities tomorrow and Tuesday

5.If you have neighbours who have had to leave their homes, Whether they are owners renters or guests, or are without power or water, you can recommend that they look to be accommodated in a local hotel. The resorts insurance will cover transfer costs and room with breakfast.

As you will appreciate all expenses must be justified by official invoice or private rent contract. This will be managed through the e-mail account created for this purpose: This email address is being protected from spambots. You need JavaScript enabled to view it.

6. Please remain safe. In an emergency please contact Security on 968032999


 

Update 15/09/19 15:15

Hidrogea are advising the water will resume shortly


Update 14/09/19 20:00 supplied by Admiburgos

All those residents affected by the power cuts who doesn't have an alternative place to stay can book a hotel room, as the cost will be reinburst later by the Insurance Consortium, along with transfers and breakfasts. All costs needs to be able to be justified with invoices/receipts.

The water supply won't be operational today, as they still have to repair the plant and clean the Roldan deposits. This last part could take several days. The water company has supplied a drinking water tanker at the Resort entrance, which will be available until 12 pm and tomorrow from 8 am until 12 pm, if you need to collect drinking water. 

But for those residents also affected by the power cuts, we recommend you to take a hotel room.

Aquellos residentes afectados por los cortes de electricidad y que no tengan un sitio alternativo para quedarse, pueden ir a  hospedarse a un hotel, dado que los costes serán re-embolsados por el Consorcio de Seguros (alojamiento desayuno y taxi). Todos estos gastos deberán justificarse con facturas/recibos. 

El suministro de agua no se restablecerá hoy, dado que deben realizar reparaciones en la impulsion y limpiar los depósitos de Roldán. Esto último puede llevar varios días. La empresa suministradora ha puesto a disposición de los vecinos un camión cisterna con agua potable, el cual está ya disponible en la entrada principal del Resort hasta las 12 de la noche y mañana de 8 de la mañana a las 12 de la noche, si se necesita recoger agua. 

Pero para aquellos residentes afectados por cortes de electricidad, les recomendamos que se reubiquen en un hotel.


 

Update 14/09/19 Update 14/09/19 19:25

The water company will continue to work on the resorts supply some areas have now had the supply restored.Admiburgos have tried to obtain bottled water from the Utility Company to no avail We have therefore purchased an emergency supply which is available at the front and rear security gate Please only use this if necessary as the supply is limited Admiburgos will be advising owners/residents having accommodation problems as To arrangements for alternative accommodation and reimbursement etc hopefully within the next hour or so Admiburgos help line will remain operative until further notice The clean up will start as soon as possible priority given to clearing the garages and restoring electricity lifts etc Stay safe and call Security in an emergency Ian Bell Security


Update 14/09/19 16:00

I have spoken to A2Z. Although they have managed to restore the internet to some areas there are many parts of the resort where the amplifiers have no power and may have been damaged by the water. At present they are unable to get access to many of these areas They are working to restore the service as quickly as possible

Dave Clements
IT  & Telecoms


Update 14/09/19 10:55

As previously informed the water company are working hard to restore the Resorts supply and some areas have a supply As to the quality of the water Admiburgos have requested advice in the meantime we would recommend bearing in mind the current situation that this water is not used for drinking/cooking As soon as definitive advice is received Admiburgos will advise owners In the meantime Admiburgos are arranging emergency supplies of drinking water We are advised the resort supermarket has supplies albeit these are reducing We are aware that any emergency supplies will have to be sited at both sides of the resort Further information to follow Ian Bell Security 


Update 14/09/19 10:30

Admiburgos our Maintenance and Security Team spent a tense night monitoring the heavy rainfall which hit the resort in the early hours As you know the water course across the Region is in flood and whilst no further rain is expected locally rain falling elsewhere is unpredictable coupled with expected high winds Admiburgos are collating all damage reports on the e mail address circulated yesterday They are in contact with the water utilities company whose local pumping station is flooded They are working on the situation but no time scale has been given as at 9.0am this morning Admiburgos have requested emergency provision of drinking water More information to follow when a response is received Electricity supplies are intermittent across the resort A contingency plan is in place to commence operation clean up once the water in the Ramble subsides The community spirit has been outstanding and thanks to those letting agents who promptly assisted Admiburgos in the re housing of our residents Stay safe do not travel unless absolutely necessary In an Emergency contact Security 968032999

Ian Bell
Security

2019014


Update 13/09/19 18:15

For those without a water supply, we have just seen a tweet from Hidrogea saying the water supply will NOT be restored today at La Torre


Update 13/09/19 09:30

Admiburgos has emailed all owners

Estimados vecinos : lamentamos decirles q la fuerza de las lluvias han desbordado las defensas contra inundaciones sobre las cuatro de la madrugada causado graves daños. Por favor piensen que lo único importante ahora es su protección personal. Para los daños materiales están las compañías de seguros. Por ello es importante ahora que se mantengan alejados de sus casas y en lugar seguro hasta que pase la alerta de lluvias y por favor no intenten desplazamientos en coche pues todas las carreteras alrededor del Resort están cortadas, y no hay suministro de agua pues se ve que las instalaciones de la compañía de agua también se han inundado. Por favor a los propietarios que están dentro del Resort y especialmente a los que han sido evacuados, les pedimos que ni se desplacen en coche ni andando dentro del Resort pues la fuerza del agua es brutal y aún esperamos mucha agua que baja de otras zonas fuera del Resort. A todos en general les decimos que mantengan la calma hasta que el tiempo mejore, y las máquinas extractoras de agua  puedan trabajar. Hay daños en el sistema  de agua potable ( fuera del Resort). Hay daños en muchas calles del Resort. Tenemos constancia de daños en Calle Abadejo, Arenque, Atún, Anchoa, Town Center, Rémora, Mero, Serrano, Tintoreta, pez espada y posiblemente en algunas zonas de Calle Denton y Cazón. Hay zonas sin luz ( aunque la compañía de electricidad a las 5.30 am ha reparado una avería ). Nuestras oficinas también han sufrido daños. 

Si usted está asegurado, estos riesgos por CATÁSTROFE NATURAL están cubiertos por el Consorcio General de Seguros Español.    

Se ha abierto un email especial para coordinar todos los daños, por lo que cualquier daño relacionado con estas lluvias que tengan deben enviarlo a este email : 

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ya llegará el momento de evaluar y reclamar daños pero AHORA NO ARRIESGUEN SUS VIDAS INNECESARIAMENTE. 

El equipo de ADMIBURGOS. 

-------


Dear owners,

Unfortunately we must inform you that the strength of the rain broke through the anti-flood defences at four in the morning, causing serious damage. Please remember that the only important thing now is your own personal protection. Insurance companies can take care of the material damage. For this reason, it is now important that you stay in a safe place away from your properties until the rain alert has passed, and please do not try to make any journeys by car as all the roads around the Resort are cut off, and there is no water supply as the water company's facilities have clearly also been flooded. To those owners who are inside the Resort and particularly to those have been evacuated, we would please ask you not to travel by car or on foot inside the Resort as the force of the water is brutal and we are still expecting a lot of water to arrive from other areas outside the Resort. To everyone in general, we would ask you to keep calm until the weather improves, and the water extraction machines can start to work. There is damage to the drinking water system (outside the Resort). There is damage in many streets on the Resort. We are aware of damage on Calle Abadejo, Arenque, Atún, Anchoa, Town Center, Rémora, Mero, Serrano, Tintoreta, Pez Espada and possibly in some areas of Calle Denton and Cazón. There are areas without electricity (although the electricity company repaired a breakdown at 5.30 am). Our offices have also suffered damage. 

If you are insured, these risks for NATURAL DISASTERS are covered by the Spanish General Insurance Consortium.    

A special email account has been opened in order to coordinate all the damage, so if you have any damages related to this rain, you should contact this email address: 

 

This email address is being protected from spambots. You need JavaScript enabled to view it.

There will be time in the future to assess and claim for damages, but NOW IS NOT THE TIME TO RISK YOUR LIVES UNNECESSARILY.  

The ADMIBURGOS team. 

ADMIBURGOS LA TORRE 
La Torre Golf Resort  Autovía Murcia-San Javier Km12  30709  Roldán
Tlf: 0034 968 031 031
Fax: 0034 968 031 091
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. 
WEB: www.admiburgos.com  
Tlf: 0034 968 031 031 


 

Update 13/09/19 09:15

The hotel basement kitchens are now flooded.There has been a few areas where the electricity supply has been disrupted Engineers are on site working on this situation The water supply throughout the resort has also been affected Water ingress is affecting about 70 percent of the resort to some degree Our priority is the safety of owners and residents Admiburgos our maintenance team  and Security have been working throughout the night and additional staff will be brought in when it’s safe to do so When possible check on neighbours A large number of owners who were evacuated yesterday are now accommodated in the hotel and villas and Townhouses obtained by Admiburgos More rain is forecast for the Region which affects the Resort and surrounding area In an emergency contact security 968032999

Ian Bell Security


Update 13/09/19 07:45 

Admiburgos will be e mailing an update and contact details to all owners as soon as possible The resort has sustained serious flooding in a number of areas especially phase 9 and areas surrounding the Rambla The surrounding area has also suffered and the emergency services are currently deployed in a rescue phase Please do not attempt to travel as many roads are impassable In an emergency  contact security on  968032999

Ian Bell Security


Updated 12/09/19 14:50

We have just received this 

Unfortunately this is to let you know that the head of police has just called us to order us to evacuate the Communities of apartments near the stretch of water on calle Abadejo and other areas. Please, all of you, cooperate fully with security, maintenance and the staff from our administration. We will all remain on the Resort in order to help with whatever we can. This will start with vacating ground floor areas on calle Abadejo, but also on other streets, in order, from highest to lowest risk. An accommodation plan has been drawn up for the Hotel Hilton La Torre, and if the hotel fills up, space in other properties will be sought, and maybe people will have to be patient and wait in the hotel café whilst accommodation is being prepared. 

Many thanks.  

ADMIBURGOS. 


Updated : 11/09/19 16:30

Dear Presidents and Vice-presidents,, 

Unfortunately we need to inform you that the rain alert has worsened to red, which is the maximum level of alert. For this reason, we would like to remind you that you must take precautions, remove vehicles from garages, and above all, be extremely attentive to the progress of the storm, as it is highly likely that some areas of properties will need to be evacuated. We are particularly concerned about ground floor properties that may be occupied, but if water reaches ground floor properties, this may affect the whole building and its electricity supply, etc. We have coordinated plans with security, maintenance, the police, and the Public Safety services, but we also need you yourselves to be aware. We do not wish to alarm you, but IT IS VERY IMPORTANT THAT YOU ARE ALERT, and if you are able to, please talk to your neighbours in order to try and ensure that this message reaches visitors, tenants, etc.

We also recommend that you look for torches with batteries, store water in baths, and lock doors and windows, as a great deal of wind is expected. Your mobiles should have the battery charged up, and you should avoid travelling during the period of the alert, which is from tonight until at least Friday 13th.

You can update this information at http://www.aemet.es/es/eltiempo/prediccion/avisos?w=pmna

Kind regards, 

THE ADMIBURGOS TEAM. 


 

This email has been sent to all owners by Admiburgos. Please note that the images mentioned in the email were not in the email received by us.

Dear owners,

We at the Administration of La Torre Golf Resort would like to inform you of the latest news that we have received regarding the ORANGE LEVEL WEATHER ALERT. 

Starting from 23.00 hours on Wednesday 11th September throughout the entire Region of Murcia, there will be an orange alert for heavy rain with strong winds, which is predicted to last until Friday; however, the exact time is as yet unknown. 

  • Predicted phenomena 

Level of risk 

Significant

 

Phenomenon 

 Rain 

Accumulated rainfall in one hour: 40 mm
Accumulated rainfall in 12 hours: 100 mm

Geographical area 

Murcia

Starting from 

Thursday 12th September 2019 at 00:00 hours (official)

Ending 

Friday 13th September 2019 at 00:00 hours (official)

Probability

40%-70%

Comments

It will continue to rain throughout the following day 

Storms will arrive with strong winds, which means that the situation could change at any moment. There is a very high probability that La Torre will be affected, with heavy and/or intense rain, which may be very strong locally, and at times accompanied by concentrated storms, so for this reason, and as a precaution, the Flood Protection Protocol will be activated throughout the Resort, particularly in the most sensitive areas; we therefore need you to cooperate with this Administration and with the Security and Maintenance service of the Resort. Some garages will be cleared, gates closed, and doorways protected, along with other protection measures. We repeat: your full cooperation is required.    

  • Please take note of the following plan showing, in red, the garages and subcommunities where you are strongly recommended to remove your vehicles and valuables from storage areas before 20.00 hours tomorrow, Wednesday 11th September 2019. The accesses to these garages will reamin closed from this time. 
    • Los Sauces, Las Acacias, Los Tilos, Castañar 5, Naranjal 2, Alcornocal 3, Encinar 4, Limonar 5, Hayedo 2, Chopera 2, Palmeral 2, Limonar 2, Castañar 2.
  • Please take note of the following plan showing, in orange, garages and subcommunities where it is recommended to take the precaution of removing your vehicles from the garage if you consider this to be appropriate.
    • Madroñal 3, Encinar 3, Cipresal, Nogueral, Cerezal, Membrillar, Alameda, Rosaleda, Enebral, Almendral, Limonar 4, Palmeral 4, Robledal 3, Castañar 4, Encinar 2, Alcornocal 2.  

Please take extreme caution and stay particularly away from areas prone to flooding, such as garages and ramblas, both inside and outside the Resort (see alert map). We will probably be forced to close calle Abadejo. If you must travel by car or on foot, please do so before or after the hours of the alert, not during it. If you do need to take the risk of going out, please leave your cars in areas where they are allowed to exit, avoiding calle Abadejo.  

A team from Admiburgos will be on alert, as well as two Maintenance staff and the security team, but all the same, PLEASE DO NOT TAKE ANY UNNECESSARY RISKS!   

You can update this information at http://www.aemet.es/es/eltiempo/prediccion/avisos?w=pmna

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